Hanoi to Sapa Private Charter: Comfortable & Direct Long-Distance Transfer
Hassle-Free: Enjoy an effortless journey with no need for complicated transport planning.
Tailored to You: Choose the perfect vehicle type to suit your group size and needs.
Description
Highlights | Hanoi to Sapa Private Transfer
Looking for a seamless way to reach the charming mountain town of Sapa from Hanoi? Our exclusive private charter service offers a direct, stress-free journey with no transfers or time pressure. Enjoy a comfortable ride through Northern Vietnam with professional local drivers and the peace of mind of having English/Chinese-speaking customer support available at any time.
Whether you're traveling with family or a small group of friends, experience a safe, flexible, and personalized transfer. Relax and take in the stunning landscapes during the 330km scenic drive—the perfect start to your Sapa mountain retreat!
How to Book:
Step 1 — Choose your option & select your date
Select your preferred route on the product page and add it to your cart. On the checkout page, choose your travel date.
If you need help adjusting the time or pick-up location, feel free to contact our support team on LINE or WhatsApp.
Step 2 — Provide your trip details
When placing your order, please make sure to fill in:
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Your preferred departure time
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Pick-up location (your hotel)
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Your contact app (WhatsApp is recommended for easy communication during the trip)
Step 3 — Receive driver details
On the evening before your tour, you will receive your driver's contact details and vehicle information.
Customer Support:
Our support team is available in both English and Chinese. You can reach us on LINE or WhatsApp — whichever is more convenient for you.
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LINE (Taiwan support): @lanytrip
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WhatsApp (Vietnam support): +84 333 708 807
Inclusions
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Vietnamese-speaking Driver
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Fuel & Toll Fees
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One-way Private Transfer
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330km Private Charter
Exclusions
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Attraction Entrance Fees
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Gratuities (Tips)
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Personal Expenses
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Child Safety Seats
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Meals
Transfer Services
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Punctuality: Please be ready and wait in the hotel lobby 10 minutes prior to your scheduled pickup time.
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Service Scope: We provide convenient round-trip hotel transfer services between Hanoi and Sapa.
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Time Confirmation: The operator will contact you in advance to confirm the exact pickup time.
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Hotel Details: Please ensure you provide your hotel name and address on the checkout page.
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Driver Waiting Policy: The driver will wait according to the agreed time (or the time listed on the product page if no specific notification is provided).
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Waiting Limit: Waiting time is strictly limited to 1 hour. If the delay exceeds one hour, the booking will be automatically canceled, and no refund will be issued.
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Service Hours: 06:30 – 17:30.
Important Notes
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Child Safety: Please note that child safety seats are not provided for this service.
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Service Area: Pickup and drop-off services are only available for hotels located within the designated city center area.
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Vehicle Models: The operator cannot guarantee that the vehicle model will be identical to the one shown in images. However, a vehicle of the same category and capacity will be provided.
Vehicle Details
4-Seater Sedan
- Model: Standard Sedan or equivalent
- Capacity: Max 3 Passengers
- Luggage: Max 2 Standard Pieces
7-Seater SUV / MPV
- Model: Standard SUV / MPV or equivalent
- Capacity: Max 5 Passengers
- Luggage: Max 3 Standard Pieces
11-Seater Minibus
- Model: Luxury Minibus or equivalent
- Capacity: Max 10 Passengers
- Luggage: Max 6 Standard Pieces
Luggage Information
- Standard Size: 61cm x 45cm x 27cm (approx. 24-inch suitcase).
- Oversized Luggage: Any piece larger than the standard size will be counted as 2 pieces.
Surcharges
Please pay all surcharges directly to the driver in cash (VND).
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Off-Service Hour Fees
- All Vehicle Types: VND 200,000 per hour.
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Extra Mileage Fees
- Sedan / SUV / MPV: VND 10,000 per kilometer.
- Luxury Minibus: VND 20,000 per kilometer.
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Overtime Policy
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Overtime service is limited to a maximum of 1 hour.
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The overtime fee is VND 200,000, payable in cash to the driver.
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📍 Out-of-Area Service
If your pickup or drop-off location is outside the standard city center limits, please contact our customer service in advance to confirm if any additional fees apply.
📅 Surcharge for Peak Holidays
To ensure you receive quality service during peak travel periods, an additional fee applies on the following dates. Please read and accept the terms before booking:
- Surcharge Amount: VND 500,000 per day (excluding Lunar New Year; please contact customer service in advance for holiday pricing).
- Payment Method: Pay in cash to the driver on the day of the tour
- Applies To: All @lanytrip private tours
- 📌 Note: By booking on the specified dates, you agree to this surcharge policy.
- 💡 Tip: Confirm your itinerary early and prepare enough Vietnamese Dong in cash to ensure a smooth trip.
🚨 Applicable Dates for Surcharge
| Year | Date | Holiday / Event |
|---|---|---|
| 2025 |
|
|
| 2026 |
|
|
| 2026 | Feb 12–20 | Vietnamese Lunar New Year (Tet) |
| 2026 | Apr 26–30, May 1–2 | National Reunification / Labor Day Long Holiday |
| 2026 |
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Vietnam National Day |
| 2026 |
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New Year's Eve |
FAQs
A1：It's simple! Just select your preferred package, add it to your cart, and enter your travel date and pickup details at checkout.
If you need any assistance, feel free to contact our customer service.
A2：Most of our drivers are locals who primarily speak Vietnamese.
However, don't worry—our Online Support Team is available to assist you with real-time translation to ensure smooth communication.
A3：You will typically receive the car license plate number and the driver's contact details the night before your scheduled trip.
Please keep your phone/communication app reachable during this time.
A4：We provide pickup service for most hotels located within the city center.
If you are unsure about your specific location, we recommend contacting customer service in advance to confirm.
A5：Luggage capacity varies by vehicle type.
Standard Size: 61cm x 45cm x 27cm.
Oversized Luggage: Any piece larger than standard size may count as two pieces.
We recommend checking with customer service to ensure you book the most suitable vehicle size.
A6：If your itinerary exceeds the agreed duration or mileage, additional surcharges will apply based on your vehicle type.
You can simply pay these fees in cash directly to your driver on-site.
A7：If your question is not covered above, please feel free to contact our customer service team (LINE: @lanytrip / WhatsApp: +84 333 708 807) we'll be happy to assist you.
Cancellation Policy
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Full refund: Cancel 2 or more days before departure.
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No refund: Cancel less than 2 days before departure.
Booking Deadline
Please make sure to book at least 2 days before your tour. Last-minute bookings cannot be accepted.
Non-Refundable Items
Tickets, passes, visas, and fast-track services cannot be canceled, refunded, or rescheduled once purchased.
Need help?
Contact our Customer Service with your order number via:
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LINE: @lanytrip
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WhatsApp: +84 333 708 807
Driver Waiting Policy
- The driver will arrive at your hotel according to the agreed pick-up time (or the time listed on the product page if not otherwise confirmed).
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Waiting time is limited to 1 hour. If the driver waits longer than 1 hour, the order will be automatically canceled and not refundable.
💡 Tip: Please be ready on time to ensure a smooth start to your trip!
Need Assistance?
If you have any questions or need support, please contact us through the following channels:
Taiwan Customer Service
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LINE: Add @Lanytrip (don't forget the @)
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Provides real-time support in Chinese / English to help ensure a smooth start to your trip.
Vietnam Customer Service
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WhatsApp: +84333708807
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After entering Vietnam, customer service mainly communicates via WhatsApp.
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We recommend downloading and registering WhatsApp before departure for easier communication.
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