Upon completing your booking and payment, your order will be processed in accordance with the Standardized Overseas Travel Contract and Standardized Individual Overseas Travel Contract announced by the Tourism Administration, Ministry of Transportation and Communications, R.O.C., along with the product page descriptions and any agreed terms between both parties. Service dates, itinerary arrangements, cancellation and refund policies are all subject to the contract terms and product page announcements.
Lanytrip provides travel agency liability insurance for all travelers as required by law. Coverage includes up to NTD 2,500,000 for accidental death and disability, and up to NTD 200,000 for accidental medical expenses per traveler. Actual coverage, applicable scope, and claims are subject to the insurance policy terms and the insurer's review.
During Vietnamese public holidays or peak seasons, prices for certain products may differ from regular rates and are subject to confirmation based on the actual departure date. For details, please refer to Vietnam Holiday & Special Date Pricing.
Checkout Process:
Payment methods: We accept LINE Pay, Apple Pay, Visa, Mastercard, JCB, JKOPAY, UnionPay, and Google Pay. Please ensure sufficient credit limit before payment. If a transaction fails or a duplicate charge occurs, please take a screenshot and contact our travel planner to verify your order status.
Hanoi to Halong Bay private transfer service, enjoy a seamless journey with one direct ride to the most dreamy Halong Bay!
Say goodbye to transfers, carrying luggage, and shared-ride hassles. Choose a private car and enjoy a relaxed and comfortable Vietnam trip!
Book a private transfer and travel easily from Hanoi to Halong Bay.
Whether you are traveling as a couple, with family, or with elderly family members, we can arrange the most suitable vehicle and itinerary for you. Depart from your hotel entrance and go directly to Halong Bay pier or city area. No detours, no transfers, saving time, effort, and worry!
1. After selecting your preferred option on the product page, add it to the cart and choose your travel date on the [Checkout Page]. If you need to adjust the time or location.
Taiwan Customer Service|LINE support: Add LINE ID: @lanytrip, and confirm the date, number of passengers, vehicle type, itinerary, and other details with our customer service team.
2. When placing your order, please be sure to fill in your estimated departure time, pickup/drop-off location your hotel, and messaging app contact information if you have WhatsApp, we strongly recommend using it.
Vietnam Customer Service|WhatsApp support: Add WhatsApp ID: +84333708807.
3. On the night before departure, Lanytrip Vietnam Customer Service will provide the vehicle plate number and driver information via WhatsApp.
Not sure which vehicle type to choose for 3–4 people?
You can first refer to the vehicle type and passenger/luggage space illustrations below, then check the table for recommended passengers and luggage allowance.


Child seats are not provided
The exact car model received by customers cannot be guaranteed to be the same as shown in the pictures, but a vehicle of the same category will be provided
Pickup and drop-off service is only available within city areas
*If the itinerary exceeds the scheduled time, overtime is limited to one hour and must be paid at your own expense. Overtime fee: VND 200,000 per hour. Please pay the driver directly.
Hotel round-trip pickup and drop-off service is available
The supplier will confirm the pickup time with you in advance
Please wait in the hotel lobby 10 minutes before the pickup time
Please fill in your hotel name and address on the payment page
Standard luggage size: 59 cm x 41 cm x 24 cm. Oversized luggage will be counted as 2 pieces
All additional fees should be paid to the driver in cash
To ensure you can still enjoy quality service during peak travel periods, an additional fee will apply on the following dates. Please make sure you understand and accept the following terms before booking:
| Year | Date | Holiday description |
|---|---|---|
| 2025 | December 31 | New Year’s Eve |
| 2026 | January 1 | New Year’s Day |
| 2026 | February 12–20 | Vietnamese Lunar New Year |
| 2026 | April 26–30, May 1–2 | National Reunification / Labor Day holiday |
| 2026 | September 2 | Vietnam National Day |
| 2026 | December 31 | New Year’s Eve |
A1: Some drivers can communicate in simple English. If you need further assistance, our customer service team (@lanytrip) can provide necessary translation support during your trip.
A2: Under normal conditions, the drive takes around 3.5–4 hours, depending on traffic conditions on the day.
A3: As long as you notify customer service (@lanytrip) at least 24 hours in advance, we will do our best to adjust the pickup time for you.
A4: We use legally operated vehicles, including driver, fuel, toll fees, and insurance, to ensure a safe and worry-free journey.
A5: Luggage capacity varies by vehicle. The standard luggage size is 61x45x27 cm. Oversized luggage may be counted as two pieces. We recommend confirming the most suitable vehicle with customer service (@lanytrip) in advance.
A6: The driver will pick you up at the hotel entrance provided when booking. Vehicle plate number and driver information will be provided the night before departure for easy identification.
A7: If your question is not answered above, feel free to contact customer service (@lanytrip) directly!
Cancel on or before 2 days prior to departure: Full refund available.
Cancel less than 2 days before departure: No refund.
The itinerary must be booked no later than 2 days before departure, otherwise it cannot be accepted.
Tickets, various admission passes, visas, and fast-track services cannot be canceled, refunded, or rescheduled once purchased.
Please contact customer service LINE:@lanytrip and provide your order number.
In case of bad weather or force majeure, the supplier may cancel the itinerary and arrange rescheduling or a full refund.
*The driver will wait according to the agreed time with you unless otherwise notified, the time shown on the product page will apply.
Driver waiting time is limited to one hour. If it exceeds one hour, the order will be automatically canceled and non-refundable.
Vietnam Customer Service|WhatsApp support: Add WhatsApp ID: +84333708807.
After entering Vietnam, our customer service team mainly communicates through WhatsApp .
We recommend downloading and registering WhatsApp before departure for smooth communication.