[Hanoi] Private Airport Transfer: Noi Bai Airport (HAN) ⇔ Hanoi City / Halong Bay
- 24/7 Availability: We operate around the clock to match your flight schedule perfectly.
- Hassle-Free Travel: Skip the stress of navigating public transport or bargaining with taxi drivers.
- Meet & Greet Included: Your driver will be waiting for you with a personalized welcome sign.
Description
Hanoi Airport Transfer Service (Noi Bai International Airport ➝ City Hotel)
Lanytrip provides private charter transfer services from Noi Bai International Airport (HAN) to the city center. Suitable for all independent travelers in Vietnam, our service is available 24 hours a day. We provide exclusive, non-shared vehicles for a safe and direct journey to your hotel.
Upon arrival, we offer 1 hour of free waiting time, so you don't have to worry about flight delays or immigration queues. Your driver will be holding a sign at the exit. The service is operated by professional local drivers with support from our Chinese/English-speaking customer service team.
Whether you need a one-way transfer from Hanoi Airport, a round-trip charter, or transport to other regions in Vietnam, we can arrange it for you. Perfect for families, groups, and business travelers—make your Hanoi transportation time-saving and worry-free!
Service Highlights
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No Waiting, Flexible Pickup: Flight delayed? No problem. We track your actual arrival time to ensure a smooth pickup.
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Transparent Pricing: Fixed rates. No haggling, no hidden fees, and no scams.
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Chinese/English Support: Contact us instantly via LINE or WhatsApp without needing to download extra local apps.
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Professional Meet & Greet: Our driver will wait with a name sign, preventing any confusion at the exit or language barriers.
| Feature | Lanytrip Airport Transfer | Airport Bus (Route 86) | Grab (App Download Req.) | Unregulated Private Car |
|---|---|---|---|---|
| Luggage Space | Large. Exclusive clean space for you. | Large, but cleanliness is lower. | Depends on the condition of the car. | May be piled with clutter. |
| Price | Reasonable. Transparent pricing, no hidden costs. | Cheapest. | Calculated by the App. Route is not fixed. | High risk of arbitrary pricing/gouging. |
| English / Chinese Customer Service |
Yes. Contact with peace of mind. | X | X | X |
| Signboard Pickup | O | X | X | X |
| Travel Time | Shortest. No waiting, saves time. | Longest. Long intervals (avg 30-45 mins). Very time-consuming. | Medium. Must wait for the driver after hailing. | Short, but quality is unstable. |
| Safety | Highest. (Professional drivers, legal & compliant, safe & reliable) | High. | Medium. Managed by platform monitoring. | Low. Risks of soliciting/touting and illegal operations. |
| Suitable for | Travelers seeking comfort & safety, families, or business travelers. | Travelers with limited budgets and plenty of spare time. | Travelers familiar with operating the App. | Not recommended due to safety and price risks. |
| Overall Rating | Most Recommended! | Medium | Medium | Low |
How to Book:
Step 1 — Choose your option & select your date
Select your preferred route on the product page and add it to your cart. On the checkout page, choose your travel date.
If you need help adjusting the time or pick-up location, feel free to contact our support team on LINE or WhatsApp.
Step 2 — Provide your trip details
When placing your order, please make sure to fill in:
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Your preferred departure time
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Pick-up location (your hotel)
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Your contact app (WhatsApp is recommended for easy communication during the trip)
Step 3 — Receive driver details
On the evening before your tour, you will receive your driver's contact details and vehicle information.
Customer Support:
Our support team is available in both English and Chinese. You can reach us on LINE or WhatsApp — whichever is more convenient for you.
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LINE (Taiwan support): @lanytrip
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WhatsApp (Vietnam support): +84 333 708 807
Product Details
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What's Included |
What's Not Included |
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One-way transfer service from Airport to Hanoi City Center |
Tips / Gratuity (No tipping required) |
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Professional driver |
Other personal expenses |
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Selected vehicle model |
|
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Signboard pickup service (Meet & Greet) |
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Airport Pickup Guidelines
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Meet & Greet Service: Your driver will wait at the designated location holding a sign with your name.
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Stay Connected: Please ensure your phone has internet access (via roaming or local SIM card) to facilitate contact with the driver.
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Customer Support: For inquiries, please contact our customer service.
Surcharges & Policies
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Pickup by Flight Arrival Time
- Real-Time Flight Tracking: Our staff monitors your actual flight status.
- Complimentary Waiting Time: We provide 60 minutes of free waiting time starting from the actual landing time.
Even if your flight is delayed, there is no extra charge as long as you arrive at the meeting point within 1 hour of landing.
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Pickup by Designated Time
- Fixed Schedule: If you specify a pickup time (e.g., 14:00), the driver will arrive at that exact time.
- Complimentary Waiting Time: We provide 30 minutes of free waiting time starting from your designated time.
If flight delays cause you to miss the pickup window, any resulting waiting fees or vehicle reassignment costs will be at the passenger's expense.
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Additional Fees
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Remote Area Surcharge: Pick-up or drop-off locations outside Hanoi city center will incur an extra fee.
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Overtime Fee: If the service exceeds the scheduled time, an overtime fee of VND 200,000 per hour applies.
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Note: Maximum extension is limited to 1 hour.
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Please pay the overtime fee directly to the driver.
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Special Requests: For any other requirements, please contact us.
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Vehicle Options & Luggage Allowance
| Vehicle Type | Max. Passengers |
|---|---|
| Economy 4-Seater | 3 Passengers |
| Economy 7-Seater | 6 Passengers |
| Luxury 7-Seater | 6 Passengers |
| Luxury 9-Seater | 8 Passengers |
| Minibus 15-Seater | 14 Passengers |
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Luggage Definition: Any item that requires storage in the trunk counts as 1 piece of luggage. Small carry-on bags held on your lap are not counted.
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Oversized Items: Large items such as bicycles, strollers, or foldable wheelchairs count as 2 pieces of luggage.
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Standard Size: Total dimensions (L+W+H) within 62 inches (157.48 cm) and weight under 50 lbs (22.68 kg) per piece.
📅 Surcharge for Peak Holidays
To ensure you receive quality service during peak travel periods, an additional fee applies on the following dates. Please read and accept the terms before booking:
- Surcharge Amount: VND 500,000 per day (excluding Lunar New Year; please contact customer service in advance for holiday pricing).
- Payment Method: Pay in cash to the driver on the day of the tour
- Applies To: All @lanytrip private tours
- 📌 Note: By booking on the specified dates, you agree to this surcharge policy.
- 💡 Tip: Confirm your itinerary early and prepare enough Vietnamese Dong in cash to ensure a smooth trip.
🚨 Applicable Dates for Surcharge
| Year | Date | Holiday / Event |
|---|---|---|
| 2025 |
|
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| 2026 |
|
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| 2026 | Feb 12–20 | Vietnamese Lunar New Year (Tet) |
| 2026 | Apr 26–30, May 1–2 | National Reunification / Labor Day Long Holiday |
| 2026 |
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Vietnam National Day |
| 2026 |
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New Year's Eve |
FAQs
A1：Please first select your preferred vehicle type on the product page and click "Add to Cart."
Proceed to the checkout page, select your service date, and enter your flight number (or pickup time) and contact details.
A2：We recommend contacting our customer service before booking.
Our staff will assist you in confirming the date, vehicle type, passenger count, and location to ensure a smooth reservation process and avoid any errors.
A3：Yes. The driver or local operator will contact you the night before your service via your provided contact method (e.g., WhatsApp) to share the license plate number and driver details.
A4：For Flight Arrivals: The driver will wait for 1 hours free of charge starting from the actual landing time.
For Designated Pickup Times: We provide 30 minutes of free waiting time.
Note: Any additional waiting time will incur a surcharge, payable directly to the driver.
A5：No, tips are not included.
Tipping is voluntary and at your discretion based on the quality of service.
A6：Luggage limits vary by vehicle type; please refer to the vehicle capacity chart. Any item stored in the trunk counts as luggage.
Large items such as strollers, wheelchairs, or oversized luggage count as 2 pieces. Please select a vehicle with sufficient capacity to ensure all items fit.
A7：If your question is not covered above, please feel free to contact our customer service team (LINE: @lanytrip / WhatsApp: +84 333 708 807) we'll be happy to assist you.
Cancellation Policy
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Full refund: Cancel 2 or more days before departure.
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No refund: Cancel less than 2 days before departure.
Booking Deadline
Please make sure to book at least 2 days before your tour. Last-minute bookings cannot be accepted.
Non-Refundable Items
Tickets, passes, visas, and fast-track services cannot be canceled, refunded, or rescheduled once purchased.
Need help?
Contact our Customer Service with your order number via:
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LINE: @lanytrip
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WhatsApp: +84 333 708 807
Driver Waiting Policy
- The driver will arrive at your hotel according to the agreed pick-up time (or the time listed on the product page if not otherwise confirmed).
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Waiting time is limited to 1 hour. If the driver waits longer than 1 hour, the order will be automatically canceled and not refundable.
💡 Tip: Please be ready on time to ensure a smooth start to your trip!
Need Assistance?
If you have any questions or need support, please contact us through the following channels:
Taiwan Customer Service
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LINE: Add @Lanytrip (don't forget the @)
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Provides real-time support in Chinese / English to help ensure a smooth start to your trip.
Vietnam Customer Service
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WhatsApp: +84333708807
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After entering Vietnam, customer service mainly communicates via WhatsApp.
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We recommend downloading and registering WhatsApp before departure for easier communication.
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