Standard Contract for Overseas Travel

Standard Contract for Overseas Travel

Latest revision: September 8, 2023 (effective September 15, 2023)
Pursuant to Ministry of Transportation and Communications Letter Guan-Ye-Zi No. 1123002067
※ The review period for this contract is at least one day. Please confirm that Party A took this contract home for review on (date): ____ / ____ / ____.
Party A (Traveler)
Name: Purchaser's name
Phone: Purchaser's phone
Address: Purchaser's contact address
Emergency contact
Name: ______
Relationship to traveler: ______
Phone: ______
Travel Agency (Party B)
Company name: 嗶嗶鳥旅行社有限公司
Registration No.: 877900
Responsible person: 張太文
Phone: 02-2587-1996
Business address: 2F, No. 57, Tianxiang Rd., Zhongshan Dist., Taipei City, Taiwan

Article 1 Definition of Overseas Travel

Overseas travel under this contract means travel to countries or regions outside the territory of the Republic of China (Taiwan).

This contract applies mutatis mutandis to travel to mainland China.

Article 2 Scope and Order of Application

The rights and obligations of Party A and Party B regarding this tour are governed by the terms of this contract; matters not provided for in this contract are governed by the relevant laws and regulations of the Republic of China (Taiwan).

Article 3 Tour Name, Itinerary and Advertising Responsibility

Name of this tour: (as stated on the product page and in the order details)

  1. Destination (country, city or sightseeing location): (as stated on the product page and in the order details)
  2. Itinerary (place of departure, final place of return, dates, transportation, hotels, meals, sightseeing, arranged shopping and descriptions of related services): (as stated on the product page and in the order details)

Attachments, advertisements, promotional materials, itineraries and briefing contents related to this contract are deemed part of this contract. Party B shall ensure that its advertisements are truthful, and its obligations to Party A shall not be less than those stated in the advertisements.

If the items in paragraph 1 are not stated, or what is stated is inconsistent with the published advertisements, promotional materials, itinerary or briefing, the content most favorable to Party A shall prevail.

Article 4 Time and Place of Assembly and Departure

Party A shall assemble and depart punctually on (as stated on the product page and in the order details) .

If Party A fails to arrive at the agreed meeting place on time and therefore cannot depart, and is also unable to join the tour midway, Party A is deemed to have terminated the contract at will, and Party B may claim damages in accordance with Article 13.

Article 5 Tour Price and Payment

Tour price:

  1. When signing this contract, Party A shall pay by cash, credit card, bank transfer or similar means NT$ (amount as stated on the product page and in the order details) .
  2. The balance shall be paid in full by ______ three days before departure or at the pre-departure briefing.

Party B shall not demand any increase in the tour price for any reason (except as otherwise specially agreed by both parties and stated in Article 37).

Article 6 Effect of the Traveler's Failure to Pay

If Party A fails to pay the tour price for reasons attributable to Party A, Party B may set a reasonable period and demand payment; if Party A fails to pay within that period, Party B may terminate the contract. Compensation payable by Party A shall be handled in accordance with Article 13; Party B may also claim compensation for any other damage.

Article 7 Traveler's Duty to Cooperate

If the tour requires an act by Party A to be completed and Party A fails to perform it, Party B may set a reasonable period and demand that Party A perform it. If Party A fails to do so within that period, Party B may terminate the contract and claim compensation for damage arising from the termination.

If Party B terminates the contract under the preceding paragraph after the tour has started, Party A may request that Party B advance the cost of returning Party A to the original place of departure. After arrival, Party A shall repay Party B with interest at an annual rate of ______%.

Article 8 Items Included in the Tour Price

Unless otherwise agreed by both parties, the tour price includes the following:

  1. Administrative fees for documents processed on Party A's behalf (handling fees, visa fees and other fees)
  2. Transportation (all transportation required for the itinerary)
  3. Meals (meals listed in the itinerary to be arranged by Party B)
  4. Accommodation (accommodation and hotels listed in the itinerary; if Party A requires a single room and Party B agrees to arrange it, Party A shall pay the difference)
  5. Sightseeing (all sightseeing and admission fees listed in the itinerary)
  6. Transfers (all transfers between airports, ports, stations and hotels during the tour)
  7. Baggage (all transfer costs and tips for group baggage between airports, ports, stations and hotels; baggage allowance and weight follow airline rules)
  8. Taxes (airport service taxes and group meal and accommodation taxes)
  9. Service fees (remuneration of the tour leader and other service staff arranged by Party B for Party A)
  10. Insurance premiums (liability insurance and performance guarantee insurance)
If, after the contract is signed, a government authority or operator announces an increase or decrease of more than 10% in the transportation costs in item 2 or the sightseeing costs in item 5, Party A shall pay the difference or Party B shall refund it.
Article 9 Items Not Included in the Tour Price

Unless otherwise agreed by both parties, the tour price does not include the following:

  1. All costs of activities not listed in the itinerary of this contract
  2. Party A's personal expenses (optional tours, excess baggage fees, drinks and alcohol, laundry, telephone, internet, private transportation, fees for shopping escorts outside the itinerary, free-time activities, personal medical expenses, personal service tips, and costs and rewards for recovering lost items)
  3. Visas, air tickets and other related costs not included in the itinerary
  4. Suggested optional tips for the tour leader, local guides and drivers
  5. Premiums for travel accident insurance purchased by Party A
  6. Other fees collected by Party B on Party A's behalf
Article 10 Minimum Number of Participants

This tour requires at least (as stated on the product page and in the order details) participants signing up to operate. If this number is not reached, Party B shall notify Party A of the termination of the contract ______ days before the scheduled departure (at least seven days; if not stated, seven days); if Party B fails to notify Party A and Party A suffers damage as a result, Party B shall compensate Party A.

If the number in the preceding paragraph is not stated, there is deemed to be no minimum number of participants; the same applies to guaranteed departures.

After terminating the contract under paragraph 1, Party B may:

  1. refund all amounts paid by Party A (administrative fees already paid by Party B on Party A's behalf may be deducted); or
  2. with Party A's consent, enter into another travel contract and apply all or part of the refundable amount to the new contract, refunding any balance to Party A.
Article 11 Visa Processing and Air Tickets

Once it is confirmed that the tour will operate, Party B shall apply for Party A's passport and the visas required for the itinerary, and book flights and hotels on Party A's behalf. Seven days before the scheduled departure, or at the pre-departure briefing, Party B shall report to Party A on the passport, visas, air tickets, seats, hotels and other necessary matters and confirm them in a written itinerary. If Party B fails to fulfil these obligations, Party A may refuse to join the tour and terminate the contract, and Party B shall refund all amounts paid by Party A.

Before the scheduled departure, Party B shall, as far as possible, provide Party A with information on the customs, geography and other travel precautions of the destinations listed in this contract.

Article 12 Tour Cannot Operate for Reasons Attributable to the Travel Agency

If the tour cannot operate for reasons attributable to Party B, Party B shall immediately notify Party A, explain the reason and refund the tour price paid by Party A. If Party B fails to notify Party A, it shall pay liquidated damages equal to the full tour price.

If Party B has given notice, liquidated damages are calculated according to how long before departure the notice reaches Party A, as follows:

  1. 41 or more days before departure: 5%
  2. 31 to 40 days before departure: 10%
  3. 21 to 30 days before departure: 20%
  4. 2 to 20 days before departure: 30%
  5. 1 day before departure: 50%
  6. On or after the day of departure: 100%
Article 13 Termination at Will by the Traveler Before Departure

If Party A terminates the contract before the tour starts, Party A shall pay the administrative fees according to the receipts provided by Party B and compensate Party B for its losses according to the following scale:

  1. 41 or more days before the tour starts: 5%
  2. 31 to 40 days before the tour starts: 10%
  3. 21 to 30 days before the tour starts: 20%
  4. 2 to 20 days before the tour starts: 30%
  5. 1 day before the tour starts: 50%
  6. On or after the start date, or no-show without notice: 100%
Article 14 Termination Before Departure for Statutory Reasons

If all or part of this contract cannot be performed due to force majeure or reasons not attributable to either party, either party may terminate the contract without liability for damages.

In the case of the preceding paragraph, Party B shall provide receipts for administrative fees paid on Party A's behalf or necessary expenses paid to perform this contract; after verification, these may be deducted and the balance refunded to Party A.

Either party that learns the tour cannot operate shall immediately notify the other party and explain the reason; a party that fails to do so is liable for any resulting damage to the other party.

To protect the safety and interests of the tour group under this contract, after terminating the contract under paragraph 1, Party B shall take the measures necessary in the interest of the group.

Article 15 Termination Before Departure Due to Objective Risks

If, before departure, there are facts sufficient to indicate a risk to the life, body, health or property of travelers in any destination of this tour, the contract may be terminated, applying Article 14 mutatis mutandis. However, the terminating party shall compensate the other party ______% of the tour price (not more than 5%).

Article 16 Tour Leader

Party B shall assign a tour leader holding a valid tour leader license.

If Party B violates the preceding paragraph, it shall pay each traveler liquidated damages of three times the amount calculated as NT$1,500 per day multiplied by the total number of tour days, divided by the actual number of participants.

The tour leader shall accompany Party A abroad and provide round-trip services throughout the tour, including immigration procedures, transportation, meals and accommodation, sightseeing and other services needed to complete the tour.

Article 17 Safekeeping and Return of Documents

When Party B handles visas or travel procedures on Party A's behalf, it shall carefully keep Party A's documents, as well as Party A's seal, ID card and other items held for the application. If any of these are lost or damaged, Party B shall arrange replacements and compensate Party A for any resulting damage.

During the tour, Party A shall keep its own travel documents. However, documents may be entrusted to Party B where necessary for customs and transit procedures, or with Party B's consent.

Party B and its employees shall keep the travel documents referred to in the preceding two paragraphs with the due care of a good administrator; Party A may retrieve them at any time, and Party B and its employees may not refuse.

Article 18 Traveler's Right of Substitution

If Party A cannot join the tour for any reason, Party A may, ______ days before the tour starts, substitute a third party. Party B may not refuse without good reason.

From the time the transfer procedures between Party A and the third party are completed, the third party assumes all of Party A's rights and obligations under this contract.

Article 19 Transfer of Travel Business

If Party B transfers this contract to another travel agency before departure, it must obtain Party A's written consent. If Party A does not consent, Party A may terminate the contract and Party B shall promptly refund the full tour price paid; Party A may also claim compensation for any damage.

Article 20 Responsibility for Foreign Travel Agencies

If Party B entrusts a foreign travel agency with arranging tour activities and Party A suffers damage because the foreign agency breaches this contract or acts unlawfully, Party B bears the same liability as for its own breach or unlawful act.

Article 21 Subrogation

After Party B compensates Party A for its damage, Party A shall assign to Party B its claims for damages against third parties and provide the documents and evidence required to exercise those claims.

Article 22 Changes to Tour Content for Reasons Attributable to the Travel Agency

Meals, accommodation, transportation, sights and activities shall be provided at the standard and with the content specified in this contract, and Party A may not demand changes, unless Party B agrees to Party A's request, in which case any additional costs shall be borne by Party A. Except in the circumstances of Article 14 or Article 26 of this contract, Party B may not change the tour content for any reason. If, for reasons attributable to Party B, the itinerary, transportation, meals, accommodation or activities specified in the contract are not provided, Party A may claim liquidated damages of twice the difference.

Party B shall explain how the difference is calculated; if it does not, the liquidated damages shall be at least 5% of the total tour price.

If Party A suffers damage, Party A may also claim compensation.

Article 23 Inability to Complete the Tour or Detention of Travelers for Reasons Attributable to the Travel Agency

If, after departure, Party A cannot complete part of the tour due to visa, air ticket or other problems for reasons attributable to Party B, Party B shall, in addition to complying with Article 24, arrange at its own expense for Party A to travel to the next destination to rejoin the group; if the tour cannot be completed for all members, Party B shall arrange substitute activities on comparable terms; if there is no next destination, Party B shall arrange for Party A to return home. Party B shall bear Party A's meals, accommodation, transportation and other necessary expenses while waiting for arrangements.

In the case of the preceding paragraph, if Party B fails to arrange transportation, Party A may travel by comparable means to the next destination or home, and Party B shall bear the costs.

If Party B does not arrange transportation or substitute activities in the cases of paragraphs 1 and 2, it shall refund the cost of the destinations not visited and pay punitive damages of the same amount.

If, for reasons attributable to Party B, Party A is detained by terrorists or arrested, held in custody or detained by local authorities, Party B shall pay Party A punitive damages of NT$20,000 per day multiplied by the number of days of arrest, custody or detention, shall promptly arrange rescue and Party A's return home, and shall bear all related costs. Detention of five hours or more but less than one day counts as one day.

Article 24 Delays for Reasons Attributable to the Travel Agency

If the itinerary is delayed for reasons attributable to Party B, Party B shall bear the meals, accommodation and other necessary expenses incurred by Party A during the delay. Party A may claim compensation for lost time on a daily basis, calculated as the total tour price divided by the total number of tour days. However, compensation for time lost due to delays may not exceed the total number of tour days.

For the purposes of the preceding paragraph, a delay of five hours or more but less than one day counts as one day.

If Party A suffers other damage, Party A may also claim compensation.

Article 25 Abandonment or Stranding of Travelers by the Travel Agency

If Party B intentionally abandons or strands Party A during the tour, Party B shall bear Party A's meals, accommodation and other necessary expenses during that period, refund the actual cost of the uncompleted itinerary and the transportation costs from the place of departure to the first destination and back from the last destination, and pay liquidated damages of at least five times the amount calculated as the total tour price divided by the total number of tour days, multiplied by the number of days abandoned or stranded.

If Party B abandons or strands Party A during the tour through gross negligence, Party B shall, in addition to bearing the costs under the preceding paragraph, pay liquidated damages of three times the amount calculated under the preceding paragraph.

If Party B abandons or strands Party A during the tour through negligence, Party B shall, in addition to bearing the costs under the preceding paragraph, pay liquidated damages equal to the amount calculated under paragraph 1.

In the cases of the preceding three paragraphs, abandonment or stranding of five hours or more but less than one day counts as one day; Party B shall also promptly arrange tour activities according to the planned itinerary or arrange for Party A to return home.

If Party A suffers damage, Party A may also claim compensation.

Article 26 Changes During the Tour Due to Force Majeure or Reasons Not Attributable to the Travel Agency

If, during the tour, the planned itinerary, transportation, meals, accommodation or activities cannot be provided due to force majeure or reasons not attributable to Party B, Party B may change the itinerary or activities or replace meals, accommodation or routes; any resulting increase in costs may not be charged to Party A, and any reduction shall be refunded to Party A.

If Party A does not agree to the change of itinerary under the preceding paragraph, Party A may terminate this contract and request that Party B advance the cost of returning Party A to the original place of departure, to be repaid to Party B after arrival with interest at an annual rate of ______%.

Article 27 Allocation of Responsibility and Assistance

If, during the tour, Party A suffers damage while using public transportation such as aircraft, ships, trains, metro or cable cars for reasons not attributable to Party B, the relevant service provider is directly liable to Party A. However, Party B shall assist Party A with the due care of a good administrator.

Article 28 Return Arrangements After Termination by the Traveler

If, after the tour has started, the contract is terminated because Party A failed to cooperate with Party B in acts necessary to complete the tour, thereby affecting the rest of the itinerary, Party A may request that Party B advance the cost of returning Party A to the original place of departure, to be repaid after arrival with interest at an annual rate of ______%, and Party B may not refuse.

In the case of the preceding paragraph, Party B shall refund to Party A any costs it saves or no longer needs to pay because Party A withdrew from the tour.

Party B may claim compensation from Party A for damage suffered due to the circumstances in paragraph 1.

Article 29 Termination at Will by the Traveler After Departure

If Party A leaves the group and withdraws from the tour after it has started, Party A may not demand a refund of the tour price from Party B.

Party B shall refund to Party A any costs it saves or no longer needs to pay because Party A withdrew. Party B shall also arrange accommodation and transportation for Party A to return to the place of departure after leaving the group, at Party A's expense.

If, after the tour has started, Party A fails to join an activity scheduled under this contract in time, Party A is deemed to have voluntarily waived that right and may not demand a refund or any compensation from Party B.

Article 30 Travel Agency's Duty to Assist

If Party A suffers an accident affecting their person or property during the tour, Party B shall provide necessary assistance with the due care of a good administrator.

If the accident referred to in the preceding paragraph was caused by reasons not attributable to Party B, the resulting costs shall be borne by Party A.

Article 31 Liability Insurance and Performance Guarantee Insurance

Party B shall obtain liability insurance and performance guarantee insurance as required by the competent authority. Liability insurance coverage: (as set out in the liability insurance policy)

If Party B fails to obtain insurance as required above, then in the event of a travel accident or inability to perform, Party B shall pay compensation of three times the claim amount calculated on the minimum coverage required by the competent authority.

Before departure, Party B shall inform Party A of the name and contact details of the insurer providing its travel agency liability insurance for Party A's reference.

Article 32 Shopping and Defective Goods

For travelers' shopping convenience, if Party B arranges for Party A to buy gifts, this must be stated in advance in the itinerary listed in Article 3. Party B may not arrange unscheduled shopping stops during the tour.

If goods bought at a shop arranged by Party B are not commensurate in price and quality or are defective, Party A may ask Party B for assistance within one month of receiving the goods.

Party B may not, for any reason or under any pretext, ask Party A to carry items home on its behalf.

Article 33 Good Faith

Party A and Party B shall perform this contract in good faith. If Party B entrusts another travel agency with soliciting travelers under the Regulations Governing Travel Agencies, Party B may not raise as a defense that it did not directly receive payment from Party A, did not directly solicit Party A to join this tour, or did not actually take part in signing this contract.

Article 34 Consumer Dispute Resolution

If a dispute arises in the performance of this contract, Party B shall promptly take the initiative to negotiate a resolution with Party A.

Party B's consumer complaint (customer service) hotline or email: ______

Party B shall have a designated person contact Party A within three business days of a consumer complaint and handle it properly within fifteen days from the date of the complaint in accordance with the Consumer Protection Act.

If the parties still cannot resolve the dispute after negotiation, Party A may apply for mediation to the Tourism Administration of the Ministry of Transportation and Communications, the consumer protection officer or consumer dispute mediation committee of a special municipality or county (city), the Travel Quality Assurance Association, R.O.C., or the mediation committee of a township (town, city, district) office. Party B may not refuse to attend mediation without good reason.

Article 35 Personal Data Protection

Party A agrees that, as needed to perform this contract, Party B may collect, process, transmit and use Party A's personal data in accordance with the law, for the purposes of processing documents and arranging transportation, accommodation, meals, sightseeing and related services.

Party A: □ Do not agree □ Agree. Signature: ______

Party B is obliged to keep Party A's personal data confidential and may not provide it to third parties without Party A's written consent or as required by law.

When the specific purpose for collecting Party A's personal data no longer exists or the tour ends, Party B shall, on its own initiative or at Party A's request, delete or stop processing or using Party A's personal data.

Article 36 Agreed Jurisdiction

Disputes between Party A and Party B relating to this contract are governed by the laws of the Republic of China (Taiwan).

In the event of litigation arising from this contract, Party A and Party B agree that the ______ District Court shall be the court of first instance.

Article 37 Other Agreed Matters

Party A and Party B agree to the following:

  1. Party A □ agrees □ does not agree that Party B may provide Party A's name to other travelers in the same group.
  2.  
  3.  

Contracting Parties

Party A
Address: Purchaser's contact address
ID number (tax ID number): Purchaser's ID number
Phone or fax: Purchaser's phone
Party B (company name): 嗶嗶鳥旅行社有限公司
Registration No.: 877900
Responsible person: 張太文
Address: 2F, No. 57, Tianxiang Rd., Zhongshan Dist., Taipei City, Taiwan
Phone or fax: 02-2587-1996
Certification mark 1 Certification mark 2 Certification mark 3
Countersignature of the travel agency entrusted by Party B:
(If this contract is signed with the traveler by a consolidated or Class A travel agency for a tour it organizes itself, the following items need not be completed.)
Company name: ______
Registration No.: ______
Responsible person: ______
Address: ______
Phone or fax: ______
Date of signing: ____ / ____ / ____
(If not stated, the date of the first payment is the date of signing.)
Place of signing:
(If not stated, Party A's place of residence is the place of signing.)
Standard Contract for Overseas Individual Travel

Standard Contract for Overseas Individual Travel

Established in accordance with the regulations of the Tourism Administration, Ministry of Transportation and Communications
※ The review period for this contract is one day. Please confirm that Party A took this contract home for review on (date): ____ / ____ / ____.
Party A (Traveler)
Name: {{Purchaser's name}}
Phone: {{Purchaser's phone}}
Address: {{Purchaser's contact address}}
Travel Agency (Party B)
Company name: 嗶嗶鳥旅行社有限公司
Registration No.: 877900
Responsible person: 張太文
Phone: 02-2587-1996
Business address: 2F, No. 57, Tianxiang Rd., Zhongshan Dist., Taipei City, Taiwan
Party A and Party B agree that matters relating to this travel shall be handled in accordance with the following provisions:

Article 1 Definition of Overseas Travel

Overseas travel under this contract means travel to countries or regions outside the territory of the Republic of China (Taiwan). This contract applies mutatis mutandis to travel to mainland China.

Article 2 Definition and Content of Individual Travel

Individual travel under this contract means travel for which Party B does not assign a tour leader and arranges air tickets, accommodation and itineraries at Party A's request, or for which Party A purchases an individual travel product packaged and sold by Party B consisting of air tickets, accommodation and itineraries.

Article 3 Planned Destinations, Transportation and Accommodation

The transportation, accommodation and itinerary for this travel are set out in the attachment.

The details in the preceding paragraph may be replaced by published advertisements or promotional materials, which are deemed part of this contract; any statement that they are for reference only or that content provided by a foreign travel agency prevails is invalid.

Article 4 Time and Place of Assembly and Departure

Party B does not assign a tour leader to accompany this travel.

Party A shall assemble and depart punctually on {{Departure date and time}} Party A shall arrive at the airport or other agreed place on their own and complete departure and entry procedures themselves. However, where airline rules require Party B's assistance, Party B shall assist.

If Party A does not arrive on time and therefore cannot depart, and is also unable to join the travel midway, Party A is deemed to have terminated the contract, and Party B may claim damages in accordance with Article 16.

Article 5 Tour Price and What It Covers

The total tour price is NT$ {{Tour price}} , which Party A shall pay as follows:

  1. When signing this contract, Party A shall pay a deposit of NT$ ______.
  2. The balance shall be paid in full three days before departure or when collecting the air tickets and accommodation vouchers.

The tour price paid by Party A under the preceding paragraph includes the air ticket and transportation costs, hotel accommodation costs and sightseeing costs to be arranged by Party B as listed in this contract. If the parties agree that other costs are included, their agreement applies.

Article 6 Effect of Failure to Pay the Tour Price

If Party A fails to pay the tour price for reasons attributable to Party A, Party B may terminate the contract directly and retain the deposit paid. Party B may also claim compensation for any other damage.

Article 7 Traveler's Duty to Cooperate

If the tour requires an act by Party A to be completed and Party A fails to perform it, Party B may set a reasonable period and demand that Party A perform it. If Party A fails to do so within that period, Party B may terminate the contract and claim compensation for damage arising from the termination.

Article 8 Increases or Decreases in Transportation Costs

If, after the travel contract is concluded, the fare or freight for the transportation used increases or decreases by more than 10% compared with the fare or freight published by the carrier before the contract was concluded, Party A shall pay the difference or Party B shall refund it.

Article 9 Mandatory Insurance

Party B shall obtain liability insurance and performance guarantee insurance as required by the competent authority.

If Party B fails to obtain insurance as required above, then in the event of a travel accident or inability to perform, Party B shall compensate Party A three times the claim amount calculated on the minimum coverage required by the competent authority.

Article 10 Checking Documents and Reporting Necessary Matters

Party B shall clearly inform Party A of the passport and visas required for this travel.

Before the scheduled departure, Party B shall report to Party A on the air tickets, seats, hotels and other necessary matters and confirm them in a written itinerary. If Party B fails to fulfil these obligations, Party A may refuse to join the travel and terminate the contract, and Party B shall refund all amounts paid by Party A.

Article 11 Travel Cannot Proceed Due to the Travel Agency's Fault

If Party A's travel cannot proceed for reasons attributable to Party B, Party B shall notify Party A and explain the reason as soon as it learns of this. If Party B fails to notify Party A, it shall pay liquidated damages equal to the full tour price; if it has given notice, liquidated damages payable to Party A are calculated according to how long before departure the notice reaches Party A, as follows:

  1. Notice received 21 to 30 days before departure: 10% of the tour price.
  2. Notice received 11 to 20 days before departure: 20% of the tour price.
  3. Notice received 4 to 10 days before departure: 30% of the tour price.
  4. Notice received 1 to 3 days before departure: 70% of the tour price.
  5. Notice received on or after the day of departure: 100% of the tour price.

If Party A can prove that its actual damage exceeds the amounts in paragraph 1, Party A may claim compensation for its actual damage.

Article 12 Travel Cannot Proceed for Reasons Other Than the Travel Agency's Fault

If the travel cannot proceed due to force majeure or reasons not attributable to Party B, Party B shall notify Party A and explain the reason as soon as it learns of this; if it fails to notify Party A and Party A suffers damage as a result, Party B is liable for compensation.

Article 13 Safekeeping of Documents

When Party B handles visas or travel procedures on Party A's behalf, it shall carefully keep Party A's documents and related papers. If any are lost or damaged, Party B shall arrange replacements and compensate Party A for any resulting loss.

Article 14 Performance of the Itinerary and Exceptions

Party B shall arrange accommodation, transportation and itineraries as specified in the contract and may not change them, unless Party B agrees to a change requested by Party A, in which case any additional costs shall be borne by Party A.

Except in the circumstances of Article 18 or Article 20 of this contract, Party B may not make changes for any reason. If Party B does not provide meals, accommodation, transportation and similar arrangements at the standard specified in this contract, Party A may claim liquidated damages of twice the difference.

Article 15 Traveler Stranded Abroad Due to the Travel Agency's Fault

If Party A is stranded abroad for reasons attributable to Party B, Party B shall bear in full the meals, accommodation and other necessary expenses incurred by Party A during that period, shall promptly arrange travel activities according to the planned itinerary or arrange for Party A to return home, and shall pay Party A liquidated damages calculated as the total tour price divided by the total number of tour days, multiplied by the number of days stranded.

Article 16 Termination at Will by the Traveler Before Departure

Party A may notify Party B to terminate this contract before the travel starts. However, if Party B has processed documents on Party A's behalf, Party A shall pay the document fees and compensate Party B according to the following scale:

  1. Notice received 21 to 30 days before departure: 10% of the tour price.
  2. Notice received 11 to 20 days before departure: 20% of the tour price.
  3. Notice received 4 to 10 days before departure: 30% of the tour price.
  4. Notice received 1 to 3 days before departure: 70% of the tour price.
  5. Notice received on or after the day of departure: 100% of the tour price.

If Party B can prove that its actual damage exceeds the amounts in paragraph 1, Party B may claim compensation for its actual damage.

Article 17 Termination Before Departure for Statutory Reasons

If all or part of this contract cannot be performed due to force majeure or reasons not attributable to either party, all or part of the contract may be terminated without liability for damages. Party B shall refund to Party A the balance after deducting fees paid on Party A's behalf and all necessary expenses paid to perform this contract. However, each party shall notify the other and explain the reason as soon as it learns that the travel cannot proceed; a party that fails to do so is liable for any resulting damage to the other party.

To protect the safety and interests of the travel under this contract, after terminating part of the contract under the preceding paragraph, Party B shall take the measures necessary in the interest of the travel. Party A may refuse such measures if it does not agree, in which case any necessary expenses incurred as a result shall be borne by Party A.

Article 17-1 Termination Before Departure Due to Objective Risks

If, before departure, there are facts sufficient to indicate a risk to the life, body, health or property of travelers in any destination of this travel, the preceding article applies mutatis mutandis. However, the terminating party shall compensate the other party ______% of the tour price (not more than 5%).

Article 18 Termination at Will by the Traveler After Departure

If Party A withdraws from the travel after it has started or fails to take part in activities scheduled by Party B, Party A may not demand a refund of the tour price. However, Party B shall refund to Party A any costs it saves or no longer needs to pay because Party A withdrew.

Article 19 Changes to the Itinerary, Meals, Accommodation or Activities During the Travel

If, during travel arranged by Party B, the planned itinerary, accommodation or activities cannot be provided due to force majeure or reasons not attributable to Party B, Party B shall provide necessary assistance with the due care of a good administrator.

Article 20 Allocation of Responsibility and Assistance

If, during the travel, Party A suffers damage while using public transportation such as aircraft, ships, trains, metro, cable cars or buses for reasons not attributable to Party B, the relevant service provider is directly liable to Party A. However, Party B shall assist Party A with the due care of a good administrator.

Article 21 Other Agreed Matters

Party A and Party B agree to the following:

  1. Party A □ agrees □ does not agree that Party B may provide Party A's name to other travelers in the same group.
  2.  

If the matters agreed in the preceding paragraph change other provisions of this contract, the agreement is invalid unless approved by the Tourism Administration of the Ministry of Transportation and Communications, except where it is more favorable to Party A.

Contracting Parties

Party A
Address: {{Purchaser's contact address}}
ID number (tax ID number): {{Purchaser's ID number}}
Phone or fax: {{Purchaser's phone}}
Party B (company name): 嗶嗶鳥旅行社有限公司
Registration No.: 877900
Responsible person: 張太文
Address: 2F, No. 57, Tianxiang Rd., Zhongshan Dist., Taipei City, Taiwan
Phone or fax: 02-2587-1996
Certification mark 1 Certification mark 2 Certification mark 3
Countersignature of the travel agency entrusted by Party B:
(If this contract is signed with the traveler by a consolidated or Class A travel agency for an individual travel product it arranges itself, the following items need not be completed.)
Company name: ______
Registration No.: ______
Responsible person: ______
Address: ______
Phone or fax: ______
Date of signing: ____ / ____ / ____
(If not stated, the date the deposit is paid is the date of signing.)
Place of signing:
(If not stated, Party A's place of residence is the place of signing.)
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